Refund policy

RETURN & REFUND POLICY

Returns

We want you to be happy with your Cornerstone order. Eligible items may be returned within 14 days of delivery.

To be eligible for a voluntary return, the item must be unused, unworn, unwashed, in its original condition, and returned with any original packaging or tags included.

Before returning an item, please contact us through our Contact page. Returns sent without first contacting us may not be accepted.

Made-to-Order Items

Many Cornerstone products are prepared or produced after an order is placed. Standard made-to-order items that have not been personalized may still qualify for return under the conditions stated in this policy.

Products that are customized, personalized, engraved, specially produced to a customer's individual specifications, or otherwise made uniquely for a customer are generally not eligible for voluntary returns or exchanges, except where required by applicable law or where the item is defective, damaged, or incorrect.

Order Cancellations

Because production may begin shortly after an order is placed, please contact us within 24 hours of placing your order if you wish to request a cancellation.

After production has begun, we may not be able to cancel the order. This cancellation policy does not limit any cancellation or withdrawal rights provided by applicable consumer protection laws.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or if you received the wrong product.

We will review the issue and, where appropriate, arrange a replacement, refund, or other remedy.

Nothing in this policy limits any legal warranty or consumer protection rights that apply to your purchase.

Return Shipping

For voluntary returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

If an item is defective, damaged, incorrect, or the return results from an error on our part, Cornerstone will cover reasonable return shipping costs where applicable.

Cornerstone is not responsible for return shipments that are lost in transit. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error, the product is defective, or applicable law requires otherwise.

Any statutory refund or withdrawal rights will be processed within the timeframe required by applicable law.

Exchanges

We cannot guarantee direct exchanges because many products are made to order and availability may vary. If you need a different size, colour, or product, please contact us and we will advise you on the available options.

Final Sale and Personalized Products

Items clearly identified as final sale and personalized or customized products are not eligible for voluntary returns, except where required by law or where the product is defective, damaged, or incorrect.

European Union Customers

Where applicable, customers located in the European Union may have additional statutory rights, including a right to withdraw from certain online purchases within 14 days of delivery without providing a reason.

Certain products, including goods made to individual specifications or clearly personalized, may be exempt from this right. Statutory consumer rights applicable in the customer's jurisdiction take precedence over any conflicting provision of this policy.

Questions

For any questions regarding a return, cancellation, exchange, or refund, please contact Cornerstone through the contact information provided on our website.

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